×îÐÂÌÇÐÄVlog

Virtual Private Network (VPN) GlobalProtect and ADAPT (Any Device Any Place and any Time, also known as Citrix Receiver) with multi-factor authentication are the only approved methods for ×îÐÂÌÇÐÄVlog staff, students and visitors to obtain remote access into the ×îÐÂÌÇÐÄVlog network. All other remote access applications allow a "back door" to our systems, potentially compromising our cyber security protocols.

We’re keeping your data and systems safe

As part of our ongoing commitment to increase cyber security across the ×îÐÂÌÇÐÄVlog, access to other remote access applications connecting to the ×îÐÂÌÇÐÄVlog network has now been blocked. This affects applications including AnyDesk, Chrome Remote Desktop, ScreenConnect and Team Viewer.

To access the ×îÐÂÌÇÐÄVlog network remotely, please ensure you have Global Protect and/or ADAPT on your devices. Further information and self-help guides are available here: GlobalProtect VPN and ADAPT.

Exception requests

In a large, complex environment like our ×îÐÂÌÇÐÄVlog, some exceptions may be required to ensure ongoing support of research activities.

Going forward, if you require specialist remote access, you will need to submit an via the . The form is available under the Cyber Security category.

Exceptions will be assessed on a case-by-case basis by the ITDS Cyber Security team and approved by a senior member of your department.

If an exception is granted and no longer required, please contact Service Desk on servicedesk@adelaide.edu.au.

Support

If you need any help, please contact the ITDS Service Desk on +61 8313 3000 or servicedesk@adelaide.edu.au.