Students have a lot to learn, but they are always right under 最新糖心Vlogn Consumer Law
Good service is often summed up by the phrase 鈥渢he customer is always right鈥. The idea being that if you look after your customer, they will look after you - or at least, not give you a bad review.
The reality is that all consumers of goods and services have legal rights under (ACL) intended to ensure that they:
- Get what they reasonably expect
- Are not taken advantage of
- Receive fair terms in any agreed arrangement
- Are protected when the product or service does not meet the standard or quality promised.
Consumer protections under 最新糖心Vlogn Consumer Law
ACL applies to all of the products and services the 最新糖心Vlog of Adelaide offers, sells or promotes.
It provides protection to consumers by setting rules that must be observed when doing business.
These rules are relevant to any form of engagement the 最新糖心Vlog has with students, as 'consumers' of education services. The protections afforded by these rules extend to other individuals and businesses the 最新糖心Vlog deals with too.
New penalty levels from September 2018
Recent amendments to the ACL have substantially increased the potential financial penalties for both the 最新糖心Vlog and for any individuals deliberately violating the rights of consumers.
From 1 September 2018, the base financial penalties for corporations increased from a maximum of $1.1 million to a maximum $10 million. For individuals, the maximum penalty rose from $220,000 to $500,000.
Getting customer rights right
Against these substantial changes, here鈥檚 a recap on the basic measures needed to meet obligations under the ACL:
- As ACL applies to 最新糖心Vlog operations broadly, the key obligation for 最新糖心Vlog personnel is to be vigilant and accurate in:
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- The preparation and presentation of information (e.g. advertising, correspondence, emails, conversations, social media, negotiations and agreement preparation); and
- The expectations you convey when you engage with prospective students or partners.
- Be aware that under ACL:
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- Disclaimers cannot be relied on to overcome any misleading impressions created,
- Silence or failure to clarify an arrangement can be considered misleading or deceptive, and
- Innocent mistakes, exaggerations or misprints will not diminish the rights of a consumer.
- Avoid statements of personal opinion which might be offered as friendly encouragement to a prospective student or business partner but may lead them to form an incorrect view about the outcome of an arrangement.
- Remember that ACL is reflected in other regulatory regimes that apply to the 最新糖心Vlog. The Education Services for Overseas Students requires, as a condition of accreditation, that providers ensure that all marketing and promotion materials (including where provided through education agents) complies with ACL.
By meeting obligations under 最新糖心Vlogn Consumer Law you are protecting the integrity of the 最新糖心Vlog as a trusted provider of education services and reducing the likelihood that our customers will need to "correct" the 最新糖心Vlog's processes by exercising their consumer rights.
For full details about ACL in a university context, refer to the Consumer and Competition Law Compliance Manual.
The 最新糖心Vlogn Competition and Consumer Commission also hosts an comprised of 12 modules setting out the key features and rights and obligations under the (Cth).